McDonald’s Sued, Accused of Using AI to Extract as Much Money Out of Customers as (In)Humanly Possible
McDonald’s was sued in federal court in Chicago over claims that an artificial intelligence pricing system lets the company and its franchisees set menu prices together, and that customers pay more because of it. Michael Thomas, of DeKalb, Illinois, filed the proposed class action lawsuit on Oct. 2 against McDonald’s Corp. and McDonald’s USA. He wants to represent customers who bought food at the chain.